Interactive Messages

Send messages with embedded interactive content like forms and buttons for enhanced user engagement

Quick Reference for AI Agents & Developers

// Create interactive message with form
val interactiveData = JSONObject().apply {
    put("title", "Demo Form")
    put("formFields", JSONArray().apply {
        put(JSONObject().apply {
            put("elementType", "textInput")
            put("elementId", "element1")
            put("label", "Name")
        })
    })
}

val interactiveMessage = InteractiveMessage("receiverId", CometChatConstants.RECEIVER_TYPE_USER, "form", interactiveData)
CometChat.sendInteractiveMessage(interactiveMessage, object : CallbackListener<InteractiveMessage>() {
    override fun onSuccess(message: InteractiveMessage) { }
    override fun onError(e: CometChatException) { }
})

// Mark as interacted
CometChat.markAsInteracted(messageId, "elementId", callback)

Available via: SDK | REST API | UI Kits

An InteractiveMessage is a specialized object that encapsulates an interactive unit within a chat message, such as an embedded form that users can fill out directly within the chat interface. This enhances user engagement by making the chat experience more interactive and responsive to user input.

InteractiveMessage

InteractiveMessage is a chat message with embedded interactive content. It can contain various properties:

Parameter	Description
receiverId	The UID or GUID of the recipient	Required
receiverType	The type of the receiver to whom the message is to be sent. Options: CometChatConstants.RECEIVER_TYPE_USER (user) or CometChatConstants.RECEIVER_TYPE_GROUP (group)	Required
messageType	The type of the message that needs to be sent	Required
interactiveData	A JSONObject holding structured data for the interactive element.	Required
allowSenderInteraction	A boolean determining whether the message sender can interact with the message. Default is set to false.
interactionGoal	An InteractionGoal object encapsulating the intended outcome of interacting with the InteractiveMessage. Default is set to none.

Interaction

An Interaction represents a user action involved with an InteractiveMessage. It includes:

• elementId: An identifier for a specific interactive element.
• interactedAt: A timestamp indicating when the interaction occurred.

Mark as Interacted

This method marks a message as interacted by identifying it with the provided Id. it also logs the interactive element associated with the interaction.

Kotlin

val messageId = 1
val elementId = "elementId"

CometChat.markAsInteracted(messageId, elementId, object : CometChat.CallbackListener<Void?>() {
    override fun onSuccess(unused: Void?) {

    }

    override fun onError(e: CometChatException) {
      
    }
}) 

Java

int messageId = 1;
String elementId = "elementId";
CometChat.markAsInteracted(messageId, elementId, new CometChat.CallbackListener<Void>() {
   @Override
   public void onSuccess(Void unused) {

    }

   @Override
   public void onError(CometChatException e) {

    }
});

Goal Completion

A key feature of InteractiveMessage is checking whether a user’s interactions with the message meet the defined InteractionGoal

You would be tracking every interaction users perform on an InteractiveMessage (captured as Interaction objects) and comparing those with the defined InteractionGoal. The completion of a goal can vary depending on the goal type:

Goals	Description	Keys
Any Interaction	The goal is considered completed if there is at least one interaction.	CometChatConstants.INTERACTION_TYPE_ANY
Any of Specific Interactions	The goal is achieved if any of the specified interactions occurred.	CometChatConstants.INTERACTION_TYPE_ANY_OF
All of Specific Interactions	The goal is completed when all specified interactions occur.	CometChatConstants.INTERACTION_TYPE_ALL_OF
None	The goal is never completed.	CometChatConstants.INTERACTION_TYPE_NONE

InteractionGoal

The InteractionGoal represents the desired outcome of an interaction with an InteractiveMessage. It includes:

• elementIds: A list of identifiers for the interactive elements.
• type: The type of interaction goal from the CometChatConstants.

Sending InteractiveMessages

The InteractiveMessage can be sent using the sendInteractiveMessage method of the CometChat class. The method requires an InteractiveMessage object and a CallbackListener for handling the response.

Before sending interactive messages, ensure you have initialized the SDK and logged in a user.

Here is an example of how to use it:

Kotlin

val interactiveData = JSONObject()
try {
    interactiveData.put("title", "Demo Form")
    val jsonArray = JSONArray()
    val textInput = JSONObject()
    textInput.put("elementType", "textInput")
    textInput.put("elementId", "element1")
    textInput.put("label", "Name")
    textInput.put("optional", false)
    textInput.put("maxLines", 1)
    jsonArray.put(textInput)
    interactiveData.put("formFields", jsonArray)
    val submitElement = JSONObject()
    submitElement.put("elementType", "button")
    submitElement.put("elementId", "element8")
    submitElement.put("buttonText", "Submit")
    submitElement.put("disableAfterInteracted", true)
    val action = JSONObject()
    action.put("actionType", "urlNavigation")
    action.put("url", "https://www.cometchat.com/")
    submitElement.put("action", action)
    interactiveData.put("submitElement", submitElement)
} catch (e: JSONException) {
    throw RuntimeException(e)
}

val interactiveMessage = InteractiveMessage(receiverId, receiverType, "form", interactiveData)

CometChat.sendInteractiveMessage(interactiveMessage, object : CometChat.CallbackListener<InteractiveMessage>() {
    override fun onSuccess(interactiveMessage: InteractiveMessage) {
        // This block is executed when the InteractiveMessage is sent successfully.
    }

    override fun onError(e: CometChatException) {
        // This block is executed if an error occurs while sending the InteractiveMessage.
    }
})

Java

JSONObject interactiveData = new JSONObject();
try {
  interactiveData.put("title", "Demo Form");
  JSONArray jsonArray = new JSONArray();
  JSONObject textInput = new JSONObject();
  textInput.put("elementType", "textInput");
  textInput.put("elementId", "element1");
  textInput.put("label", "Name");
  textInput.put("optional", false);
  textInput.put("maxLines", 1);
  jsonArray.put(textInput);
  interactiveData.put("formFields", jsonArray);
  JSONObject submitElement = new JSONObject();
  submitElement.put("elementType", "button");
  submitElement.put("elementId", "element8");
  submitElement.put("buttonText", "Submit");
  submitElement.put("disableAfterInteracted", true);
  JSONObject action = new JSONObject();
  action.put("actionType", "urlNavigation");
  action.put("url", "https://www.cometchat.com/");
  submitElement.put("action", action);
  interactiveData.put("submitElement", submitElement);
} catch (JSONException e) {
  throw new RuntimeException(e);
}

InteractiveMessage interactiveMessage = new InteractiveMessage(receiverId,receiverType,"form", interactiveData);

CometChat.sendInteractiveMessage(interactiveMessage, new CometChat.CallbackListener<InteractiveMessage>() {
  @Override
  public void onSuccess(InteractiveMessage interactiveMessage) {
      // This block is executed when the InteractiveMessage is sent successfully.
  }

  @Override
  public void onError(CometChatException e) {
      // This block is executed if an error occurs while sending the InteractiveMessage.
  }
});

Event Listeners

CometChat SDK provides event listeners to handle real-time events related to InteractiveMessage. For more details on listener management, see Real-Time Listeners.

On InteractiveMessage Received The onInteractiveMessageReceived event listener is triggered when an InteractiveMessage is received.

Here is an example:

Kotlin

CometChat.addMessageListener("UNIQUE_ID", object : CometChat.MessageListener() {
  override fun onInteractiveMessageReceived(interactiveMessage: InteractiveMessage) {
      // This block is executed when an InteractiveMessage is received.
      // Here you can define logic to handle the received InteractiveMessage and display it in your chat interface.
  }
})

Java

CometChat.addMessageListener("UNIQUE_ID", new CometChat.MessageListener() {
  @Override
  public void onInteractiveMessageReceived(InteractiveMessage interactiveMessage){
    // This block is executed when an InteractiveMessage is received.
    // Here you can define logic to handle the received InteractiveMessage and display it in your chat interface.
  }          
});

Always remove listeners when they’re no longer needed (e.g., in onDestroy() or when navigating away). Failing to remove listeners can cause memory leaks and duplicate event handling.

On Interaction Goal Completed

The onInteractionGoalCompleted event listener is invoked when an interaction goal is achieved.

Here is an example:

Kotlin

CometChat.addMessageListener("UNIQUE_ID", object : CometChat.MessageListener() {
  override fun onInteractionGoalCompleted(interactionReceipt: InteractionReceipt) {
      // This block is executed when an interaction goal is completed.
      // Here you can specify the actions your application should take once an interaction goal is achieved, such as updating the UI or notifying the user.
  }
})

Java

CometChat.addMessageListener("UNIQUE_ID", new CometChat.MessageListener() {
  @Override
  public void onInteractionGoalCompleted(InteractionReceipt interactionReceipt) {
  // This block is executed when an interaction goal is completed.
  // Here you can specify the actions your application should take once an interaction goal is achieved, such as updating the UI or notifying the user.
  }
});

These event listeners offer your application a way to provide real-time updates in response to incoming interactive messages and goal completions, contributing to a more dynamic and responsive user chat experience.

Usage

An InteractiveMessage is constructed with the receiver’s UID, the receiver type, the interactive type, and interactive data as a JSONObject. Once created, the InteractiveMessage can be sent using CometChat’s sendInteractiveMessage() method. Incoming InteractiveMessages can be received and processed via CometChat’s message listener framework.

Best Practices

Validate Interactive Data Structure

Always validate your JSONObject structure before sending interactive messages. Ensure all required fields (elementType, elementId, etc.) are present to avoid runtime errors.

Use Unique Element IDs

Assign unique element IDs to each interactive component within a message. This ensures accurate tracking of user interactions and prevents conflicts when processing interaction events.

Set Appropriate Interaction Goals

Choose the right interaction goal type based on your use case. Use ANY for simple acknowledgments, ANY_OF for optional selections, and ALL_OF for required form completions.

Handle Interaction Receipts

Implement the onInteractionGoalCompleted listener to track when users complete interactive elements. This enables you to trigger follow-up actions or update your UI accordingly.

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Next Steps

Send Messages

Learn how to send text, media, and custom messages

Mentions

Mention specific users in messages for better engagement

Receive Messages

Handle incoming messages with real-time listeners

Real-Time Listeners

Manage event listeners for real-time updates